Case Study: TELUS Bid Management Web Application

Client

TELUS Corporation is one of Canada's leading telecommunications companies. The Strategic Bid Team (SBT) at TELUS works in partnership with Sales and other key stakeholders in demonstrating TELUS' key strategic marketing imperatives, and defining and managing the end-to-end bid process for the national sales force.

Challenge

The SBT had to formalize the bid process and implement a cost-effective support system quickly. David Weiss, Director of the Strategic Bid Team, envisioned a custom, web-based application to support the national team and meet his objectives.

Solution

JDQ had established a proven track record with TELUS having successfully completed a number of projects for other business units. JDQ was selected for this assignment based on our reputation within TELUS and our experience in delivering web-based solutions. JDQ:

• worked together with TELUS staff to define complex and evolving requirements employing JDQ’s systems development methodology,
• designed and developed a Bid Tracking web application with user maintained bid “life-cycle” management, application security and standardized reporting,
• created a reporting interface allowing users to generate ad-hoc reports using Crystal Reports,
• provided “train the trainer” sessions and ongoing support.

Results

The Bid Tracking application was implemented on-time and within budget. Bid processes were streamlined and TELUS’ bid win rate increased.

David Weiss commented: “JDQ was very professional in their approach throughout the project – from helping us define our requirements right through to implementation and training. In the end, the benefits were substantial. We now have an automated system used by our national team to support the end-to-end bid process and provide our executive with the information they require.”